wmcw Privacy Policy

wmcw (referred to hereinafter as "we", "our", or "wmcw") is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy and are firmly committed to protecting their personal information.

This privacy policy will tell you what information we collect when you visit our website (wmcw.cam) or use our services, how that information is used, who it may be shared with, and what rights you have over your information.

This policy is connected to and complements wmcw's Terms and Conditions. By continuing to use our services you are considered to have consented to the practices described in this privacy policy.

We may collect the following types of information from various sources:

2.1 Registration and Account Information

When you open an account or log in to wmcw, we collect the following information:

• Your full name
• Date of birth (for age verification — you must be 21 years of age or older)
• Email address
• Username and password (stored in encrypted form)
• Mobile number
• Current address

2.2 Financial Transaction Information

To process deposits and withdrawals we collect the necessary financial information, which includes:

• bKash, Nagad, or Rocket account number
• Bank account details (where applicable)
• Transaction history and amounts
• Deposit and withdrawal dates and times

We never store your full card number or banking password.

2.3 Identity Verification Information

To ensure a secure platform and prevent financial fraud, in certain cases we may request the following documents for identity verification:

• National ID card (NID) or a copy of your passport
• Utility bill or other proof of address

2.4 Technical Information

When you use our website, certain technical information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system
• Which pages you visited and how long you spent on them
• Cookie and session data (see the cookie section below for details)

We use the information collected for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating and managing your account
• Processing financial transactions — deposits and withdrawals
• Managing your betting and gaming activity
• Providing bonuses and promotional offers
• Providing customer support and technical assistance

3.2 Security and Compliance

• Age verification (for users aged 21 and older only)
• Preventing identity fraud and financial deception
• Complying with anti-money laundering (AML) regulations
• Enforcing responsible gaming policies
• Preventing unauthorized access to accounts

3.3 Improvement and Personalization

• Providing a personalized experience based on your preferences
• Improving website performance and usability
• Sending relevant promotional messages (subject to your consent)
• Analytics to improve our products and services

3.4 Communication

• Sending transaction confirmation messages
• Notifying you of important account-related updates
• Informing you of changes to policies
• Responding to your complaints or questions through customer support

wmcw does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We use trusted third-party services for payment processing, identity verification, technical infrastructure, and customer support. These partners are given access only to the information necessary to carry out their specific services and are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

We may be required to disclose information to comply with a court order, a request from a government regulatory body, or applicable law. In such cases we will disclose only the minimum information legally required.

4.3 Security Reasons

Information may be shared where necessary to prevent fraud, deception, or other unlawful activity, and to ensure the security of our platform.

4.4 With Your Consent

For any purpose other than those listed above, we will obtain your explicit consent before sharing your information.

We use cookies and similar technologies on our website. Cookies are small data files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Essential for login sessions, security, and basic functionality. The website cannot function properly without these.
• Functional Cookies: Remember your preferences (such as language and username) and ensure an improved user experience.
• Analytics Cookies: Used to analyze website traffic and usage patterns, which helps us improve our services.

5.2 Cookie Control

You can control or reject cookies through your browser settings. However, disabling essential cookies may prevent you from using some important features of the website.

To keep your information secure, wmcw has implemented industry-standard technical and organizational security measures:

6.1 Technical Security

• SSL Encryption: All data transmission between your browser and our servers is protected by SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — it is always kept in the form of a strong cryptographic hash.
• Firewall and Access Controls: Our servers are protected by advanced firewalls and strict access control measures.
• Regular Security Audits: Our systems are regularly tested for security vulnerabilities.

6.2 Organizational Security

• Only authorized staff have access to personal information, and they operate under strict confidentiality agreements.
• All staff receive regular training on data protection.
• A defined response plan is in place for data breach incidents.

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by law.

• Active Accounts: All information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, financial transaction records and identity verification information are retained for a defined period in accordance with legal and regulatory requirements.
• Marketing Data: Marketing communications will be stopped from the moment you withdraw your consent.
• Technical Logs: Generally retained for a limited period for security purposes.

When data reaches the end of its retention period or is no longer needed, we securely delete or anonymize it.

You have the following rights regarding your personal information:

8.1 Right of Access

You have the right to know what information we hold about you and to receive a copy of that information.

8.2 Right to Rectification

If any of your personal information is incorrect or incomplete, you may request that it be corrected. You can update most information yourself by logging in to your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations or legitimate interests.

8.4 Right to Object to Processing

You have the right to object to certain processing of your personal information — in particular for marketing purposes.

8.5 Withdrawal of Consent

Where processing of your information is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect processing that took place before the withdrawal.

To exercise these rights, contact us at: [email protected]

wmcw strictly prohibits use of its services by anyone under the age of 21. Our services are for adults only — those aged 21 or older.

We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, that account will be closed immediately and the relevant information will be deleted.

If you believe a minor is using our platform, please notify us immediately.

Our website may contain links to third-party websites. wmcw is not responsible for the privacy practices of those external sites. We recommend that you read the privacy policy of any third-party website before visiting it.

We may update this privacy policy from time to time. For any significant changes:

• The revised policy will be published on this page and the "Last Updated" date will be changed.
• Registered users will be notified by email in case of important changes.
• If you continue using the service after the changes, you will be considered to have accepted the revised policy.

Visit this page regularly to stay updated on the latest version of the policy.

If you have any questions, concerns or requests regarding this privacy policy, you can contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support available in Bengali

We generally try to respond to your request within two business days.

For more details, see our Terms & Conditions and Responsible Gaming pages.